Shipping policy

We ship from our facility in Chino, California.

Most orders ship within 1-2 business days. Large fixtures or custom orders may take 3-5 business days to prepare. You'll get a tracking number as soon as your order leaves our warehouse.

Small items (hooks, brackets, sign holders) ship via UPS or FedEx Ground. Large items (racks, gondolas, display cases) ship via freight/LTL carrier. We'll let you know which method applies when you check out.

Continental US: 3-7 business days after shipping, depending on your location. Alaska, Hawaii, and remote areas may take longer. Freight deliveries typically require you to schedule a delivery appointment.

Calculated at checkout based on weight, dimensions, and destination. Free shipping may be available on orders over a certain amount — check the banner on our homepage for current offers.

For large items, the carrier will call to schedule delivery. Someone must be present to inspect and sign. If you refuse delivery without cause, you may be charged for return shipping.

Inspect your package before signing. If you see damage, note it on the delivery receipt and take photos. Contact us within 48 hours at info@topshelfixtures.store.